Knowledge Management in Financial Services
A great knowledge management tool makes a night and day difference in operational efficiency, saving service and IT teams time and driving more revenue for the organization. According to a study by Gartner , improving access to contextual knowledge by an employee or a client reduces the time that a provider requires to give an answer by percent, increasing customer satisfaction. Also, an organization can reduce the cost of customer support by 25 percent or more, when using appropriate knowledge management activities. Employees can improve the quality and speed of decision-making by accessing the knowledge of the entire organization when they need it. When making decisions, enterprise collaboration tools facilitate the access to opinions and experiences of different people, which may contribute additional perspectives to the choices made. Knowledge management tools The data in your knowledge base can be from anywhere, but usually comes from several contributors who are well versed o...